
FAQ
Practical answers for real progress.
Straight answers to the questions we hear most from owners, teams and partners. If yours isn't here, ask us and a member of our team will reply personally.
Browse by topic
- 01Getting startedWhat Blu Box is, who it is for and how to begin.4 answers

- 02Blu Box & autonomyHow it decides, when it asks you, and which AI it uses.4 answers

- 03Data & privacyWhere your data lives and what, if anything, leaves.2 answers

- 04Hardware & setupCloud, your own computers, or a Blu Box appliance.2 answers

- 05Pricing & engagementHow we size the work, and who owns what we build.2 answers

- 06Blu SolarRooftop solar and gardens: surveys, quotes and upkeep.3 answers

Questions and answers
What people ask us first.
Getting started
What is Blu Box?
Your business's own intelligence. Blu Box thinks, decides, manages risk and gets work done across the tools you already use, with as much or as little approval as you choose. Owners and staff talk to it through Ask Blu, by voice or chat.
Is it a chatbot or a lead-management tool?
Neither. Answering customers, following up leads and sending reports are only a few of its skills. Blu Box looks after the whole business: it spots problems, researches the market, recommends or makes decisions, and carries them out.
Is Blu Box available today?
Blu Box is in early access. A small group of businesses get it first and help shape it. OceanBlu already runs on it. Join the early-access programme to be one of them.
Do you work outside Bangladesh?
Yes. Bangladesh is our launch market and test bed. We're building for businesses across South Asia, the Gulf and Southeast Asia, and for regulated buyers anywhere. Briefings run remotely; on-site work is planned with you.
Blu Box & autonomy
Does it need my approval for everything?
Only if you want it to. You set autonomy for each area: Advise, Approve, Autopilot with limits, or Full autopilot. Anything outside your limits comes to you, and every action is logged and explained.
How does it decide what is risky?
Before it acts, Blu Box checks each decision for risk, cost, impact and whether it can be undone. Low-risk work inside your limits goes ahead; anything risky, costly or hard to reverse comes to a person, with its reasoning attached.
Which AI does it use?
Your choice. Private models on your own hardware, cloud models such as Claude, Gemini or OpenAI with your own API keys, or a hybrid of both with sensitive details masked. You can switch later without losing your agents or knowledge.
Can it work with the tools we already use?
Yes. Blu Box acts through the tools your business already uses: WhatsApp, email, CRM, tasks, documents, calendar, social and your website. We start with what your first area needs and add more as you grow.
Data & privacy
Is our data safe?
You decide where it lives. Private mode keeps everything on your own hardware. In cloud or hybrid mode, Blu Guard controls who and which agent may see what, and masks sensitive details before anything leaves.
Does any of our data go to the internet?
Only if you choose cloud or hybrid. In private mode nothing leaves. In hybrid mode, sensitive details such as amounts, emails and phone numbers are masked before a question goes to a cloud model, and restored on your side.
Hardware & setup
Do we have to buy hardware?
No. Blu Box Cloud needs nothing on site. Blu Mesh can run it on suitable computers you already own. The Blu Box appliance is for businesses that need a dedicated, private device.
What hardware is a Blu Box appliance?
Proven AI hardware with Blu Box preinstalled, in three tiers. Lite is Mac mini M4 Pro class, for small offices, shops and clinics. Plus is Mac Studio or NVIDIA DGX Spark class, for companies, hospitals and banks. Enterprise is rack or multi-node and can run fully offline, for government and defence.
Pricing & engagement
What does it cost?
It depends on how you run it, how many areas it looks after, and your hardware. Talk to us and we'll size it with you. A fixed plan, never a surprise meter.
Who owns what you build?
You do. What you own is spelled out in writing before we start, so there are no surprises later.
Blu Solar
How much roof do I need?
It depends on your building's power use and the garden you want. The rooftop survey answers this for your roof specifically.
What does it cost?
We quote after the survey, once we know the roof, the load and the planting plan.
Who maintains it?
We do. One plan covers the panels, the drip system and the planting.
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